Yes, if you would like a FREE sample of any item we carry, simply contact us first. Tell us what you need and it will be shipped immediately. Most samples will have a random imprint.
The number indicates the amount of business days the product will be ready to ship in. Actual shipping time is determined by the shipping method you choose. Production begins the following day after you approve your order. Please allow 1-2 extra days before production begins if we are creating print-ready artwork for you. Our production time is guaranteed with a one-color imprint in a standard color. Multi-colored imprints and/or PMS color matches may require additional production days.
Everything you order from Promobm is guaranteed to ship on time. If for any reason shipment is delayed, we'll expedite the shipping at our expense to ensure you have your order when you need it.
Yes, before we put your order into production, you will receive an emailed proof of your imprint for final approval. This step in our ordering process ensures that your order will be processed accurately.
Promobm is dedicated to providing you with the highest quality Promo Products and Customer Service! If your order arrives differently from what you approved, please contact your Sales Representative immediately. Our return policy is 30 days after purchase. We want to ensure your satisfaction... guaranteed! A restocking fee may apply. Unauthorized returns will not be accepted, please contact us for a return authorization number. Please understand that all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.
Yes, let us know what you are looking for and we will find it for you. We have access to thousands of items.
We look forward to your feedback on our products and services. All you have to do is click on the "Rate this item / Write review" link that appears below the product specification on the left side of the product page.
We can guarantee that your artwork will remain on file for at least one year for reorders of the same printed logo product. If you would like to check the availability of your artwork after the one year period or for a different product, please contact our Customer Care Center for additional information.
In most cases, art prep work is done at no charge. Production time will begin after approval of the art. Please contact us first if rush service is required.
Please note that the color swatches shown on our site are general representations only. To see actual color, you are encouraged to request a sample prior to ordering.
Our catalog/web site includes many products specifically researched and designed to help you look your best at your next meeting or promotion. If you are interested in a product not listed in our catalog/web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours.
Website, catalog, and email offers may not be combined with other sales, current offers, free shipping, custom quotations or product requests beyond catalog quantities. You may use the better offer when applicable.
Product purchase minimum quantities as well as discounts for larger quantities are listed in the product pricing tables throughout this web site.
Promobm makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. Over/under runs for plastic bags may vary from 10% - 25%. We will only invoice for the exact quantity shipped.
We understand that you want the best advertising product value for your money. That is one of the reasons why we publish our best and most competitive promotional merchandise prices in our catalog/web site. What our customers find when considering their history with Promobm is responsive service, accurate orders, on time delivery, quality products and competitive pricing. We guarantee that Promobm is able to provide a better price for equal quality products than its competitors, while continuously providing excellent customer service. From time to time, we may run promotional offers. Please note that offers may not be combined and do not apply to on sale merchandise; however, we will make sure you receive the lowest offered price based on the promotions you received. We reserve the right to correct any pricing errors or detail omissions that may occur.
Production time refers to the time it will take us to custom produce the items for you. Weekends and legal holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time.
Most of our promotional products can ship in 10 days or less. Quick Ship items can be shipped even faster. Please contact us first so we can confirm product availability for larger orders. Production times for individual products are noted in the item detail sections throughout this website. Hundreds of best selling custom imprinted items are available with a 24 Hour priority production process option. Most '24-Hour' items can ship the next business day, for no additional charge, with final order and art approval received by 3 PM EST (times vary per product). Actual delivery times depend upon final destination location and preferred shipping methods. Contact a Promotional Products Expert today to find out how we can help ensure that your personalized items are ready to ship within 24 hours.
Prices do not include shipping & handling charges. All advertising merchandise is shipped FOB origin - we prepay shipping cost and add to sales acknowledgement & invoice unless an alternate shipper account number is provided. Promotional materials are shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Freight savings based on negotiated rates are another way Promobm saves you money.